Before leaving my last role, I fed two years of work into an AI tool, creating a chat interface that lets people keep asking questions long after I've gone - which, depending on your perspective, is either considerate or deeply unsettling.
Reading time: 8 minutes
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Experiments aren't about shipping features. They're about showing what's possible, making mistakes and celebrating the odd agility that only a non-profit can pull off. Not every idea is good, and that's the whole point.
Reading time: 7 minutes
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Whilst monitoring traffic to popular open-access legal content, it looked like our audience was shrinking. But a deeper dive into six months of analytics revealed a surprising truth - AI was amplifying the legal content beyond our website. So whilst visitors are declining, influence could be increasing.
Reading time: 9 minutes
Traveling through Oman, I noticed how regulated bilingual shop signs achieve a rare thing: perfect clarity. Back home, our signs trade meaning for mystery - a reminder that design reflects culture as much as language.
Reading time: 6 minutes
From missile systems to UX processes, everyone's drawing circles to prove they understand something — even when they don't.
Reading time: 7 minutes
A reminder that being “good with technology” often means navigating the irrational logic of our digital age — and learning how to design better systems from its flaws.
Reading time: 3 minutes
Recruiting participants exposes the hidden complexity of user research, where logistics, trust and timing often determine success more than methodology.
Reading time: 8 minutes